Refund policy

House of Lordes
Luxury. Delivered with Integrity.

At House of Lordes, we take pride in crafting unique, high-quality garments made with precision and purpose. As many of our pieces are made-to-order or produced in limited runs, we kindly ask that you review our policy below before placing an order.

Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a refund in accordance with the terms below:

  • Eligibility: Refunds are available for [state the conditions, e.g., unused products, cancellations, service issues, etc.].
  • Processing Time: Once your refund request is approved, please allow 5–10 business days for the refund to be processed and credited back to your original method of payment.
  • Exclusions: Certain items or services may be non-refundable. These will be clearly noted at the time of purchase.
  • How to Request a Refund: Please contact us at info@houseoflordes.com with your order details to initiate a refund.

2. Order Cancellations

Orders can only be cancelled within 24 hours of purchase. After this window, your order is submitted to our production team and cannot be modified or refunded.


3. Exchanges & Store Credit

If your item arrives defective, damaged, or you received the wrong product:

  • You must notify us within 3 days of delivery
  • We will offer an exchange or store credit, depending on the issue
  • Items must be unworn, unwashed, and returned in original condition with tags attached

Note: We do not accept returns or exchanges for incorrect sizing — please review our size guide carefully or contact us for fit assistance before placing your order.


4. Delivery Timeframes

All delivery windows are clearly communicated prior to checkout:

  • Standard shipping: 14–20 business days
  • Tracking details will be provided once your order is dispatched

Delays due to courier services or unforeseen circumstances will be communicated to you directly.


5. Legal Notice

Filing false claims or chargebacks after receiving your product is considered fraud and may result in legal action. We take all matters seriously and reserve the right to take necessary steps to protect the integrity of our brand and business.