EXCHANGES & RETURNS
We offer a 20-day return window. Items must be:
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Unworn, unused, with original tags & packaging.
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Returned with proof of purchase.
Exchanges:
The quickest way is to return your item, and once approved, place a new order for the product you want.
Refunds:
Once your return is received and inspected, we’ll notify you. If approved, your refund will be processed back to your original payment method. Please allow 5–10 working days for banks/payment providers to reflect this.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective, or with missing items, please contact us within 14 days of delivery at info@houseoflordes.com. Include clear photos so we can issue a replacement or refund.
Shipping Options Available
✔ Standard: R60 (7–14 business days)
✔ Priority: R150 (5–7 business days)
✔ Express: R200 (1–2 business days, metros only)
✔ FREE over R1,000